Shipping & Returns
Last updated: August 17, 2026
We want every Norhōda order to arrive smoothly. This policy explains our current shipping, return, and refund process.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays. During launches, promotions, or periods of high demand, processing may take longer. You will receive an email confirmation after checkout and tracking information when your order ships.
Shipping
- Free standard shipping is available on eligible orders of $75 or more after discounts and before taxes.
- Available destinations and shipping methods are shown during checkout.
- Delivery estimates begin after an order has been processed and are not guaranteed.
- Customers are responsible for providing a complete and accurate shipping address.
If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, and the carrier, then contact us so we can help review the shipment.
Returns
Eligible unopened and unused products may be returned within 30 days of delivery. Items must be in their original condition and packaging. For health and safety reasons, opened supplements, powders, skincare, and other personal-care products are not eligible for return unless they arrived damaged, defective, or incorrect.
Before sending a return, email contact@norhoda.com with your order number and reason for the request. Returns sent without prior authorization may experience delays. Customers are responsible for return shipping unless the item was damaged, defective, or sent in error.
Damaged or Incorrect Orders
Please inspect your order promptly. Contact us within 7 days of delivery if an item is damaged, defective, missing, or incorrect. Include the order number and clear photos of the product, packaging, and shipping label so we can review the issue.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days after approval for your bank or payment provider to post the credit. Original shipping charges and return-shipping costs are generally non-refundable unless the return resulted from our error.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will make a reasonable effort to help, but orders that have entered fulfillment or already shipped cannot always be changed or canceled.
Contact
For shipping or return support, email contact@norhoda.com or call +1 (213) 849-2973. Please include your order number when available.